Serve Sandbox Terms

Last updated: November 5, 2026

These Sandbox Terms ("Terms") are an agreement between Serve Operating Co. ("Serve," "we" or "us") and you. If you accept them for a company, "you" means that company, and you confirm you have authority to bind it. By checking the box or using the Sandbox, you agree to these Terms.

1. What the Sandbox is. The Sandbox is Serve's test environment, including simulated robots, sandbox API keys, the Playground, documentation and related tools (the "Sandbox"). Nothing you do in the Sandbox dispatches a real robot or creates a real delivery. Sandbox access does not give you production access, real deliveries or any partnership with Serve. Production use requires a separate written agreement with Serve, which replaces these Terms once signed.
2. Eligibility and access. You must be at least 18 years old. Access is at Serve's discretion. We may decline, limit, suspend or end your access at any time, for any reason, with or without notice.
3. Your license. Serve grants you a limited, revocable, non-exclusive, non-transferable license to use the Sandbox only to evaluate Serve and to build and test an integration with Serve's delivery API. Serve and its licensors keep all rights in the Sandbox, the API, our robots, software, data and documentation.
4. Rules. You will not: (a) share, sell or publish your API keys, or let anyone else use them; (b) reverse engineer, scrape, overload or test the security of the Sandbox, or get around its rate limits or other controls; (c) use the Sandbox, or anything from it, to build or train a competing product or model; (d) publish benchmarks or performance results without our written consent; (e) use the Sandbox in violation of law, or from or for any sanctioned country or person; or (f) suggest that Serve endorses or partners with you. You are responsible for all activity under your keys and will tell us promptly if a key is compromised.
5. Apps and AI agents. You are responsible for any app, script, automation or AI agent that uses your keys, as if you took its actions yourself.
6. Test data only. Do not submit real names, phone numbers, addresses or other personal information of any person, or anyone else's confidential information.
7. Feedback and ideas. Feedback, suggestions and ideas you share with us, including through the early access form, are not confidential. Serve may use them for any purpose without payment or credit to you. Serve may already be developing similar ideas.
8. Confidentiality. Non-public information we share with you about the Sandbox, the API, our robots or our plans is Serve's confidential information. Use it only to evaluate and build with the Sandbox, and do not share it.
9. Data. Serve owns the data the Sandbox generates, including logs and usage data, and may use it to run and improve its products. Our Privacy Policy explains how we handle personal information about you.
10. Changes. The Sandbox is in early access. We may change, limit or discontinue it at any time. We may update these Terms by posting a new version, and we will notify you of material changes by email or in the portal. Continued use after an update means you accept it.
11. NO WARRANTIES. THE SANDBOX IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SERVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. Simulated results, prices, ETAs, routes and AI-generated answers may not reflect real-world performance or availability.
12. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, SERVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, AND SERVE'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SANDBOX OR THESE TERMS WILL NOT EXCEED US$100.
13. Your responsibility for claims. You will defend and indemnify Serve against third-party claims arising from your use of the Sandbox, your apps or agents, or your breach of these Terms.
14. Ending these Terms. Either of us may end these Terms at any time. When they end, you must stop using the Sandbox and delete your keys. Sections 4 and 7 through 15 continue to apply after these Terms end.
15. General. Delaware law governs these Terms, without regard to its conflict-of-laws rules. The state and federal courts in Delaware have exclusive jurisdiction over any dispute about these Terms, and you consent to their jurisdiction. Serve may seek injunctive relief in any court. You may not assign these Terms without our written consent. These Terms and our Privacy Policy are the entire agreement about the Sandbox, but a signed agreement between you and Serve controls if it conflicts with them. If any part of these Terms is unenforceable, the rest stays in effect. Legal notices to Serve go to [email protected].